Inbound/Outbound Sales Agent

Jan 2024 - Dec 2026

Handled inbound inquiries, resolving customer concerns and converting service calls into sales opportunities. Delivered persuasive solutions to hesitant customers, improving retention rates and reducing cancellations. Maintained professionalism and compliance in every customer interaction.

Inbound/Outbound Sales Agent / Retention Agent

Jan 2016 - Dec 2024

Managed both inbound and outbound sales campaigns, focusing on customer retention and upselling. Delivered persuasive solutions to hesitant customers, improving retention rates and reducing cancellations.

Inbound/Outbound Sales Agent

Jan 2013 - Dec 2016

Handled inbound inquiries, resolving customer concerns and converting service calls into sales opportunities. Executed outbound campaigns, conducting cold calls to promote products and services. Consistently met KPIs for call volume, conversion rates, and customer satisfaction. Applied retention strategies to reduce churn and strengthen client loyalty.