Affordable Care Act - Health Insurance

Nov 2025 - Jun 2026

Made outbound calls to verify customer information. Qualified leads and transferred eligible callers to licensed agents. Accurately documented call outcomes while following campaign guidelines.

Compliance moderator

Jan 2021 - Mar 2025

Monitored and reviewed user-generated content in adherence to company guidelines. Ensured compliance with community standards and flagged inappropriate materials.

Customer Service Representative

Feb 2014 - Mar 2017

Handled inbound customer inquiries regarding auto loan accounts. Assisted with payments, account information, and general account support. Resolved customer concerns and maintained accurate account documentation.