Customer Service Representative & Team Leader

Sep 2024 - Jan 2026

Led a team focused on talent development and collaborative problem-solving. Coached diverse teams, resolved complex conflicts, and maintained high employee engagement scores. Empowered individuals to achieve peak performance while streamlining internal processes for maximum efficiency.

Business Support Senior Specialist 1 (E-commerce) & CQM (Chat Quality Management)

Feb 2021 - Feb 2024

Maintained a friendly and professional tone while addressing user inquiries and providing valuable information. Audited and reviewed chat interactions of agents to ensure quality standards. Developed and executed unit tests, performed system testing, and troubleshot website issues via email and chat.

Technical Support Representative

Aug 2018 - Feb 2021

Provided troubleshooting and resolution for hardware and software issues related to audio-visual equipment. Delivered clear verbal and written instructions to assist users in resolving problems independently. Assisted customers with device setup, configuration, and maintenance across various mobile operating systems and applications.

Technical Support Representative

Jul 2015 - Aug 2018

Proven expertise in assisting customers with hardware and software-related problems, including device setup, configuration, and maintenance. Familiar with wide range of mobile operating systems and applications.