Social Media Specialist

Jan 2024 - Jan 2026

Managed and optimized Instagram Reels through strategic content creation, scheduling, and data-driven analysis to maximize reach and engagement; actively engaged with followers to build a strong online community; monitored trends, hashtags, and audience insights to refine content strategies; collaborated on brand-aligned ideas to boost visibility and growth; and continuously improved performance...

Customer Support Specialist (BPO)

Jan 2022 - Jan 2024

Provided customer support via phone, email, and chat, handling order inquiries, returns, billing, and technical issues while ensuring timely resolutions. Managed telecom accounts and supported seasonal campaigns, consistently maintaining high customer satisfaction through strong communication, attention to detail, and collaboration.

Customer Engagement Specialist (OF Chatter)

Jan 2017 - Jan 2022

Managed personalized one-on-one subscriber interactions to maintain high engagement, fostered strong relationships to improve retention and satisfaction, and monitored messages to ensure community standards and timely responses.