Project Manager – Software Development

Apr 2014 - Aug 2017

Supervised and managed the overall performance of production support and development team. Ensured proper communication between clients and team. Handled production and maintenance support as well as development or enhancement of financial loan systems. Coordinated with clients on requirements and production issues. Prepared and monitored development project schedules.

QA Manager/ Overall Lead Auditor

Jun 2010 - May 2012

Oversaw implementation of Quality Management System (QMS) and process improvement initiatives. Assisted process owners in process creation and improvement per ISO 9001. Coordinated ISO 9001:2008 certification efforts including certifying body nomination and submission. Prepared audit notifications and ensured smooth internal audits. Monitored audit conformity and resolved audit-related issues.

Project Manager

Jul 2009 - May 2012

Supported and facilitated planning and testing strategy and execution of services within agreed scope, budget, and timelines. Supervised and managed software testing staff performance. Ensured proper communication between clients and testing team.

Support Engineer, System Administrator

Jul 2005 - Jun 2009

Provided management with reports for project financial analysis. Acted as interface between Accounting and PIMS for data needed in financial reports. Provided technical support for problem resolution.

PMO Consultant, System Administrator

Mar 2005 - Jun 2009

Planned, supervised, monitored, and tracked Whizible implementation for optimal operational benefit. Served as liaison between WeServ and Whizible supplier for issue resolution and support. Provided PMO consultation on PM tool implementation. Conducted training and orientation for project managers and teams. Generated reports and facilitated project status reporting to management.

Project Manager

Mar 2005 - Jul 2005

Managed and tracked project timelines and resources. Assigned tasks to team members and monitored their progress. Escalated issues to managers as needed. Prepared project status reports.

SEPG member

Mar 2005 - Jun 2009

Participated in process brainstorming and recommended improvements. Oversaw process implementation results and assessed usability of QMS forms and templates. Conducted root cause analysis and identified corrective/preventive actions. Reviewed effectiveness of actions and lessons learned, recommending best practices.

Assessment Team Member

Oct 2004 - Dec 2005

Participated in CMM Level 3 readiness check and final assessment. Recorded objective evidence of projects through Practice Implementation Indicator Descriptions (PIIDs) used to determine CMM practice implementation.

Process Specialist

Apr 2004 - Mar 2009

Defined and maintained standard processes and policies meeting CMM requirements. Reviewed SEPG process definitions for inclusion in organizational standard processes. Ensured consistency among defined processes. Collected, analyzed, and evaluated project metrics data and prepared recommendations for continuous process improvements.

Project Manager

May 2003 - Mar 2004

Managed off-shore team including project monitoring, scheduling, and estimation. Conducted weekly project status meetings and coordinated with on-shore team.

Project Leader

Mar 2000 - Dec 2002

Led requirements gathering and analysis. Converted requirements into detailed design documents. Created program source codes and performed code reviews and unit testing. Ensured deliverables conformed to quality standards set by Fujitsu Japan.

Developer (Lotus Notes Adapter (Back-end))

Sep 1998 - Mar 2000

Analyzed and converted requirements into detailed design documents. Created program source codes and performed unit testing and code reviews.

Developer (Server Management Tool)

Mar 1998 - Sep 1998

Designed system using object-oriented design concepts and developed user interface.

Systems Engineer (MpWalker Demo Tool)

Sep 1997 - Mar 1998

Developed AVIs for the MpWalker Demo Tool.

Systems Engineer (MpWalker 2.0 Help File)

Mar 1997 - Sep 1997

Translated Japanese help files to English, refined translations, and compiled help files.

Systems Engineer (Total Setup tool)

Jan 1997 - Mar 1997

Developed module to setup FTP user for file transfer of User Management and created help files.

Systems Engineer (MpWalker 2.0 Help File)

Feb 1996 - Dec 1996

Created help files for MpWalker 2.0 using Microsoft Help Workshop, Microsoft Word, and Atlas.