Client Acquisition Specialist / Inside Sales Agent

Jun 2024 - Apr 2026

Conducted 60–100+ outbound calls daily targeting potential clients. Generated qualified leads and scheduled high-value appointments. Managed CRM data with accuracy and consistency. Strengthened client relationships through consultative communication. Applied advanced objection handling to improve conversion rates.

Customer Service Representative

Oct 2023 - May 2024

Handled 50+ inbound customer interactions daily. Resolved billing, service, and account-related concerns efficiently. Maintained accurate CRM documentation and case notes. Delivered high-quality customer support under performance metrics.

Marketing Associate / Client Outreach

Mar 2022 - Sep 2023

Conducted outbound outreach to authors and publishing prospects. Promoted publishing, editing, and marketing services to clients. Assisted in developing targeted marketing strategies for campaigns. Managed follow-ups, lead nurturing, and client database updates. Built strong foundation in publishing sales and creative client acquisition.

Customer Verification Support

Jul 2020 - Mar 2021

Verified customer identities and processed sensitive information securely. Ensured compliance with verification standards and protocols.

Customer Sales Representative

Jan 2018 - May 2018

Achieved and exceeded monthly sales targets. Handled objections and upselling opportunities effectively.