Medical Dispatcher

May 2024 - Present

Assign routes to couriers for specimen pick ups. Take inbound chat messages from hospitals and patients regarding specimen pick up requests.

Blended Customer Service

Apr 2022 - Jul 2025

Enhanced collaboration among customers and resident physicians. Moderated diabetic supplements retail store via chat, email, and SMS.

Social Media Manager

May 2020 - Jun 2022

Provided exceptional customer service through timely and thoughtful responses to users via email, comments, and SMS. Promoted to QA specialist and served for 18 months.

Chat Support Representative

Jun 2019 - Jan 2020

Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes. Worked on a 6 month contract.

Customer Service Teammate

Aug 2016 - Mar 2019

Provided customer support for a lingerie brand and home improvement company. Served as training assistant for 8 months.

Chat Support Specialist

Jun 2015 - Jul 2016

Delivered exceptional service quality with empathetic and attentive communication skills via chat support.

Retail Banking Officer

Apr 2013 - Jan 2015

Resolved customer complaints professionally, maintaining a high level of client satisfaction within the branch. Assisted customers with concerns about retail banking, online banking app, and credit card transactions.

Telephone Banker, Admin Assistant

Dec 2011 - Mar 2013

Served as admin assistant for 8 months. Transitioned to phone banking catering to customers' debit, credit cards, and mortgage inquiries.

Outbound Specialist / Inbound Retentions

Feb 2009 - Feb 2010

Performed outbound calls to ensure installation setup was done successfully. Managed accounts for customer retention services.