Virtual Assistant / Customer Support / Sales Support (Remote)

Jan 2026 - Present

Managed email and chat support, handling 30+ customer inquiries daily. Scheduled appointments and managed calendars for clients. Updated CRM systems and tracked leads to improve conversion rates. Conducted follow-ups, increasing response rates by 25%. Assisted with administrative tasks including data entry and reporting. Supported outbound outreach campaigns and appointment setting.

Sales Supervisor

Jan 2023 - Jan 2025

Managed daily sales operations and supervised a team of 5+ sales representatives, improving team productivity by 25%. Increased monthly revenue by 30% through improved sales strategies and customer engagement. Handled 50+ customer interactions daily, ensuring high satisfaction and repeat business. Implemented structured follow-up processes, increasing customer retention by 20%.

Sales Representative

Jan 2020 - Dec 2020

Conducted 40+ outbound sales calls daily, generating new business opportunities. Achieved 120% of sales targets within first months of employment. Built relationships with 30+ clients, increasing repeat orders. Managed order processing and customer inquiries efficiently. Maintained detailed records of customer interactions in CRM.

Sales Supervisor

Jan 2020 - Jan 2022

Led a sales team to consistently achieve 110% of monthly sales targets. Managed 80+ client accounts, maintaining strong relationships and repeat sales. Coordinated appointment scheduling and follow-ups, increasing conversion rates by 18%. Monitored sales performance and prepared weekly reports for management. Improved lead response time by 35% through better workflow organization.

Sales Representative

Jan 2019 - Dec 2019

Promoted products and increased sales revenue by 15% within one year. Engaged customers through direct sales and product demonstrations. Managed customer inquiries and resolved issues promptly. Supported inventory tracking and reporting processes.

Sales & Marketing Representative

Jan 2015 - Dec 2018

Generated leads and converted prospects into customers, increasing sales by 20%. Conducted market research to identify new business opportunities. Managed customer relationships and ensured satisfaction. Assisted in marketing campaigns and promotional activities. Maintained accurate sales records and reports.