Customer Service Representative

Jun 2024 - Oct 2025

Resolved diverse retail inquiries regarding product information and order placement while educating customers on self-service tools and efficiently triaging complex issues to specialized departments.

Customer Service Representative

Nov 2021 - Oct 2022

Answered general inquiries and solved issues about products, services, and promotions. Provided retention offers to customers with negative experiences to retain them and increase customer lifetime value (CLV).

Customer Service Representative

Dec 2019 - Apr 2021

Answered general inquiries and solved issues about products, services, and promotions. Pitched sales to customers based on prior concerns and needs. Awarded Best in Class for obtaining the highest net promoter score during training.

Customer Service Representative

Oct 2019 - Dec 2019

Processed customers' online orders for shipment. Recommended items based on prior concerns to generate sales. Awarded Hall Of Fame for obtaining the highest Voice of the Customer (VOC) score.