Recovery Specialist

Apr 2024 - Jun 2025

Monitored and followed up on claims for lost/damaged items, missing inbound shipments, and other claim type issues for reimbursement. Escalated unresolved or unreimbursed claims through regular updates and internal channels. Prepared and submitted rebuttals and appeals with supporting documents (PODs, invoices, BOLs).

Customer Service Associate U1

Aug 2023 - Feb 2024

Provided support to customers regarding gift card-related inquiries, including balance checks, activation issues, redemptions, and lost/stolen cards. Assisted with troubleshooting digital and physical gift card concerns through inbound calls and chat support. Utilized multiple internal tools and systems to process gift card transactions and investigate discrepancies.

Sales Representative

Dec 2020 - Apr 2021

Conducted outbound calls to international clients, offering tailored health insurance packages based on their specific medical needs. Explained plan benefits clearly, including medication coverage and preventive care services. Handled customer objections professionally, resulting in a 30% conversion rate from lead to enrolled client.