Cases Management Officer

Jul 2022 - Present

Handles client cases and investigates account-related issues in coordination with internal departments. Ensures timely and accurate resolution of customer concerns while maintaining compliance with bank policies. Prepares reports and documentation to support case evaluations and management decisions.

Customer Advisor

Mar 2015 - Jul 2022

Provided excellent customer service through account management, product inquiries, and issue resolution. Processed financial transactions and ensured compliance with regulatory and bank procedures. Supported cross-selling initiatives and contributed to branch performance goals. Trained and assisted clients in using digital banking platforms.

Customer Service Specialist

Oct 2012 - Feb 2015

Assisted customers with deposits, withdrawals, and account maintenance requests. Handled administrative support tasks including document verification and filing. Maintained customer satisfaction through prompt and courteous service.