Level 12, Customer Service Associate

Feb 2024 - Apr 2026

Provided email and live chat support for F1 TV customers, resolving streaming, subscription, billing, and account access issues. Troubleshot playback problems with step-by-step guidance and coordinated escalations with technical teams. Managed high inquiry volumes while maintaining strong satisfaction scores and meeting service-level targets.

Advisor I, Customer Service Representative

Sep 2023 - Jan 2024

Supported new restaurant partners on a ride-hailing app’s delivery platform by ensuring accurate account setup, resolving setup issues, verifying readiness, and guiding partners to complete their first order. Coordinated with teams and maintained records to ensure smooth launch and timely activation.

Customer Service Representative

Sep 2021 - Sep 2023

Answered an average of 50 calls daily, addressing healthcare plan concerns and premium costs. Assisted members with grievances, appeals, prescription plan changes, and automatic payments. Processed orders and refunds, informed customers on delivery status, and maintained high customer satisfaction through proactive problem-solving and product knowledge.

Service Crew

Aug 2018 - Mar 2019