Hypercare Billing Specialist

Jan 2020 - Jan 2025

Handled customer inquiries via email, addressing billing concerns and providing clear guidance on account-related issues to ensure accurate resolution and customer satisfaction. Utilized CRM systems and other internal tools to track, manage, and resolve customer interactions efficiently.

Credit Verifier Admin

Jan 2017 - Jan 2020

Conducted thorough verification and evaluation of credit applications for auto and housing loans. Developed strong attention to detail and analytical skills to identify potential fraud and discrepancies. Accurately processed a high volume of credit applications, meeting strict deadlines. Prepared detailed credit reports, including risk assessments and recommendations, for management review.