Dyren

Philippines

A Customer Service Representative and Technical Support Specialist with a solid background spanning over a decade in the BPO industry

Details

🌐 Languages

English:

Fluent/Native

💸 Preferred way of payment

PayPal, Bank Transfer, Wise

💼 Work type

Full-time

⏱️ Type speed

23 per minute

🛜 Internet speed

117 Mbps

💻 Computer specs

Not specified

📷 Webcam

🕰️ Time zone

Eastern Standard Time

(UTC-05:00)

Experiences

Concentrix Philippines

CSR (Healthcare Account) Technical Support

Jan 2022 - Apr 2025

Skills Learned

🛠General - Intermediate

TSD Global

CSR/Billing Rep (Non-Telco Account)

May 2021 - Oct 2021

Skills Learned

🛠General - Intermediate

CSS Corp.

Technical Support (HSI, Telco Account)

Aug 2020 - Jan 2021

Skills Learned

🛠General - Intermediate

The Results Companies, Inc.

Employee Engagement Associate (Site Support Team)

May 2017 - Jul 2020

Reported directly to the Site Director. Collaborated with the entire site across all lines of business focusing on attrition and retention. Worked with the production team on monthly Rewards and Recognition. Sourced and matched vendors for company events. Conducted meetings and sent invites to site leaders. Organized indoor and outdoor activities to boost employee satisfaction.

Skills Learned

🛠General - Intermediate

📈Marketing - Intermediate

Results Manila, Inc.

Employee Engagement Associate (Site Admin)

May 2017 - Jul 2020

Skills Learned

🛠General - Intermediate

Sitel Philippines

CSR/Billing and Sales Rep (Telco Account)

Feb 2017 - May 2017

Skills Learned

💼Sales - Intermediate

IBEX Global Davao

CSR/Tech Support (Telco Account)

Nov 2014 - Nov 2015

Skills Learned

🛠General - Intermediate

The Outsource Link, Inc.

Sales Representative (Insurance Claims Account)

Mar 2012 - Feb 2013

Skills Learned

💼Sales - Intermediate

Sutherland Global Davao

Trusted Advisor/Technical Support (Telco Account)

Feb 2011 - Feb 2012

Skills Learned

🛠General - Intermediate