Customer Service Representative – Escalations Department

Jan 2026 - Present

Served as a point of contact for Tier 1 agents, providing support for complex issues and escalations. Investigated and resolved escalated customer complaints with thorough follow-up. Assisted in clarifying policies and processes to improve communication and issue resolution. Maintained detailed documentation of escalated cases to ensure accuracy and compliance.

Technical Support Specialist - Wix.com LTD

Feb 2023 - May 2026

Provided technical assistance to users experiencing issues with website design, functionality, or troubleshooting errors within the platform. Advised users on creating and organizing website content, including text, images, videos, and other multimedia elements, to ensure clarity, relevance, and engagement. Served as a key founding member of the WIX PRO DEPARTMENT.

Email Customer Support Representative - Wish.com

Apr 2016 - Aug 2017

Provided care to customers regarding their orders on an e-commerce website. Processed product and refund requests from customers, ensuring customer satisfaction and timely resolution of issues.