Cristy
Philippines
Over 4 years of experience in customer service, handling inquiries, resolving complaints, and ensuring customer satisfaction.Details
🌐 Languages
English:
Fluent/Native
💸 Preferred way of payment
Wise
💼 Work type
Full-time
⏱️ Type speed
21 per minute
🛜 Internet speed
3 Mbps
💻 Computer specs
Not specified
📷 Webcam
No
🕰️ Time zone
Central Standard Time
(UTC-06:00)
Experiences
Acscend Global Outsourcing Copany
Outbound Sales Representative - Collections Account
Jan 2023 - Present
Handled inbound and outbound calls regarding customer accounts and outstanding balances. Negotiated payment arrangements with professionalism and empathy. Educated customers on billing details, payment options, and account status. Resolved customer concerns and disputes related to payments and balances. Maintained accurate documentation of interactions and payment commitments in CRM systems.
Skills Learned
Sales - Advanced
Marketing - Intermediate
General - Intermediate