Customer Support Associate

Jan 2022 - Jan 2025

Delivered outstanding customer satisfaction and ensured order completion using proactive outbound support and expert troubleshooting skills. Managed high-volume inbound customer support calls, efficiently resolving complex inquiries and adapting quickly to new software and technologies.

Casino Croupier

Jan 2016 - Jan 2021

Executed fast, smooth, and precise handling of cards, chips, and money to maintain optimal game pace and operational efficiency. Resolved complex customer difficulties with professionalism and composure, ensuring outstanding customer experience and trust. Provided premium dealing services to VIP players worldwide, ensuring absolute procedural integrity during live and video-stream gaming.

Intern – Technical Support Group

Dec 2015 - Mar 2016

Provided first-level technical support, diagnosis, and troubleshooting for hardware and software-related issues, ensuring timely resolution. Utilized Service Desk online and remote tools (Ultra VNC Viewer) to manage ticket creation, escalation, and remote assistance.