Technical Support Representative

Mar 2020 - Apr 2026

Handled technical inquiries and provided effective solutions to customers. Guided customers through step-by-step troubleshooting processes to ensure problems were fixed efficiently. Ensured customer satisfaction by delivering clear explanations and maintaining professional communication at all times.

Customer Service Representative

Jun 2015 - Apr 2016

Assisted customers in booking, modifying, and canceling bus tickets efficiently via phone or online platform. Provided detailed information on routes, schedules, fares, seat availability, and travel policies. Processed payments accurately and ensured all booking details were recorded correctly in the system.

Customer Service Representative

Oct 2011 - Aug 2012

Resolved customer inquiries and concerns regarding device features, data plans, billing, and service coverage promptly. Provided technical assistance and troubleshooting for mobile devices and services.