Quality Analyst

Jan 2018 - Mar 2026

Performed internal and external quality audits and provided timely, usable feedback to agents to drive improved performance. Ensured awareness and understanding of Content Policy and operational guideline updates. Managed distribution of performance-related emails to leads and managers to maintain operational transparency.

Content Moderator

Jun 2014 - May 2018

Reviewed, classified, and removed content according to client guidelines using specific tools and channels. Performed data entry and research in various systems and tracking tools. Reviewed mobile and gaming applications, rating quality based on user experience. Assisted in researching and responding to client and publisher inquiries about compliance issues.