Virtual Administrative Assistant

Jan 2025 - Feb 2026

Managed email correspondence and responded to customer inquiries professionally. Scheduled meetings and maintained calendars using Google Workspace. Handled document preparation, filing, and data entry with high accuracy. Provided customer support through chat and email, ensuring client satisfaction. Demonstrated strong time management by handling multiple tasks independently in a remote setting.

Customer Support Representative

Jun 2024 - Dec 2024

Assisted clients with customer service tasks including responding to inquiries and resolving complaints. Maintained clear communication with international clients using email and virtual meeting platforms. Organized and updated records using spreadsheets and online tools. Applied problem-solving skills to improve customer experience and workflow efficiency.