Sr Fraud & Claims Operations representative

Nov 2022 - May 2025

Create, receive and review claims, probe and identify if claim is fraud or non fraud, communicating decisions, securing compromised accounts, ensuring compliance with regulations and policies, Review on customer’s account activity to determine if transaction is normal for customer or not, Researching for possible escalation due to claim abuse. Providing support for team performance.

Fraud Specialist I -Deposit Review & Specialist II - Fraud Hotline

Nov 2016 - Nov 2022

Review check deposits focusing on check image details and information, using specific approach from different risk levels and different queues. Identifying fraud items and suspicious activities in customer’s account including review in funds movement from suspected wrongdoer, reviews account activity for possible money laundering and terrorist financing. Responsible in releasing, restricting funds