Billing and Customer Service Representative

Jan 2023 - Jan 2025

Answered high volumes of customer inquiries about telco billing, account changes, and general service questions. Resolved billing discrepancies calmly and professionally to keep customer satisfaction scores high. Kept track of account records while following strict company standards for speed and accuracy.

Technical, Billing, and Sales Representative

Jan 2022 - Jan 2023

Handled daily customer calls regarding internet, mobile, streaming, and satellite TV services. Walked customers through step-by-step technical troubleshooting to fix account and service issues on the first call. Pitched upgrades and add-on services to customers, handling objections to close sales and hit monthly performance metrics.