CSR (Blended Support)

Jan 2022 - Jan 2026

Handled 80–100 customer interactions daily across phone, email, and chat while maintaining service quality for UK, US, EU, and Asian markets. Provided real-time order status updates, assisted with order placements, and supported customers in finding products. Efficiently resolved customer issues, aiming for one-contact resolution.

Order Placement Representative

Jan 2021 - Jan 2022

Coordinated with restaurants to place customer orders and provided updates on expected delivery times. Supported 25 countries, primarily in the USA and Europe. Managed and updated customer and restaurant account information to ensure accuracy. Provided support for billing, payments, and technical issues. Assisted customers in selecting the best cable and phone plans.

CSR (Blended Support)

Jan 2020 - Jan 2021

Handled 80–100 customer interactions daily across phone, email, and chat while maintaining service quality for UK, US, EU, and Asian markets. Provided real-time order status updates, assisted with order placements, and supported customers in finding products. Efficiently resolved customer issues, aiming for one-contact resolution.

Inbound Customer Service Representative

Jan 2019 - Jan 2020

Assisted customers through inbound/outbound calls, chat, and email. Ensured consistent delivery of excellent customer service while maintaining account security. Resolved issues efficiently and maintained a high standard of quality.

Management Trainee / Sales Associate

Jun 2018 - Jan 2019

Assisted in daily operations and supported a team that achieved 100–110% of monthly sales targets. Engaged with 30–50 customers daily, improving conversion rates and customer satisfaction. Contributed to product promotions that increased walk-in sales and repeat customers. Collaborated with team members to improve service flow, reducing customer wait time.

Budget Officer / Marketing Staff

Jun 2017 - Apr 2018

Managed and monitored budgets monthly, ensuring cost control and accuracy. Helped execute marketing campaigns that increased inquiries and engagement by 15–25%. Coordinated with 3–5 departments and external partners, ensuring timely project delivery. Streamlined communication processes, reducing delays and improving team efficiency.

Office-in-Charge / Area Coordinator

Sep 2016 - May 2017

Supervised daily operations of a sub-office with 5–8 staff members, ensuring smooth workflow and team productivity. Coordinated field activities and consistently achieved weekly and monthly performance targets. Led brand activation events, including fun runs, soft openings, and promotional launches, increasing brand visibility and customer engagement.

Customer Service Clerk / Sales Associate

Jan 2013 - Aug 2016

Assisted customers with product inquiries, purchases, and membership-related concerns, ensuring a positive shopping experience. Processed sales transactions accurately and efficiently while maintaining adherence to store policies and procedures. Organized and restocked merchandise on the sales floor, ensuring optimal product presentation and inventory management.