Premium Ecommerce Support

Sep 2023 - Present

Provide immediate, expert support to top eCommerce clients, quickly solving their most difficult technical and operational problems. Act as a strategic advisor by learning each client’s business goals and providing custom advice beyond fixing technical bugs. Collaborate with internal teams to solve issues early and ensure a high-end, consistent experience.

Customer Service Representative

Mar 2022 - Aug 2023

Managed high-volume inbound and outbound calls for a US-based account, ensuring 100% accuracy in account records and service scheduling. Negotiated with customers to prevent account cancellations by communicating the value of consistent pest control treatments. Listened attentively to customer needs to offer tailored solutions, resolving complex concerns while maintaining high service standards.

Service Crew

Dec 2018 - Feb 2022

Processed cash and credit card transactions efficiently and accurately. Consistently exceeded service speed targets while maintaining high guest hospitality standards in a fast-paced environment. Ensured compliance with company policies and procedures regarding food safety, sanitation, and quality.