Janina
Philippines
Customer Support professional with 7+ years of experience in BPO and remote operations, and background in training & quality control.Details
š Languages
English:
Fluent/Native
šø Preferred way of payment
Bank Transfer, Wise
š¼ Work type
Full-time
ā±ļø Type speed
Not specified
š Internet speed
132 Mbps
š» Computer specs
Not specified
š· Webcam
No
š°ļø Time zone
Eastern Standard Time
(UTC-05:00)
Experiences
Ignis Agency
Support Quality Control
Jan 2026 - Jan 2026
ā¢ Led QA audits and coaching, using targeted feedback to improve chat accuracy, compliance, and service quality while reducing support errors. ā¢ Collaborated cross-functionally to address skill gaps and implement performance improvements across the team. ā¢ Administered CRM, Notion, and Google Workspace, ensuring access control, data integrity, and workflow efficiency.
Skills Learned
General - Intermediate
Chatting - Intermediate
Development - Intermediate
Sales - Intermediate
Social Platforms Used
Instagram
OnlyFans
WhatsApp
Twitter
TikTok
Telegram
Snapchat
Reddit
YouTube
Software Used
Google Sheets
Airtable
Canva
Capcut
CreatorHero
Infloww
Slack
Notion