Toll Teller

Oct 2018 - Nov 2025

Accurately collected toll fees, provided correct change, processed electronic payments, and maintained transaction records. Ensured safety by following traffic and plaza regulations, assisted drivers with inquiries, reported equipment malfunctions, resolved customer complaints, and collaborated with team members to ensure smooth operations and customer satisfaction.

Customer Service Representative

Sep 2015 - Nov 2017

Assisted passengers with flight bookings, ticketing, and itinerary changes online and by phone. Provided accurate fare, schedule, and travel policy information.