Admitting & Information Staff

Jun 2023 - Present

Register and admit patients, manage records, and support front desk operations. Coordinate with medical staff to ensure smooth admissions and discharges. Maintain data confidentiality and organized documentation.

Customer Service Representative (Voice & Email)

May 2020 - Jun 2023

Handled high-volume inbound customer inquiries via phone and email. Resolved billing concerns, account issues, and service requests. Maintained detailed notes and updated CRM systems. Followed strict quality, compliance, and customer satisfaction standards.

Billing Staff

Jul 2014 - Feb 2020

Processed invoices, billing statements, and payment records. Maintained accurate financial and administrative documentation. Coordinated with internal departments and external clients. Performed data entry, report preparation, and file management.