OFM Chatter / Subscriber Engagement Agent

Jan 2023 - Present

Chat with subscribers using friendly, persuasive, and emotionally aware written communication. Build rapport by personalizing conversations, identifying interests, and maintaining a warm tone. Promote virtual content, paid items, and special offers while watching for buying signals. Follow scripts, checklists, and agency systems to maintain quality, consistency, and discretion.

Independent Creator Support Chatter

Jan 2022 - Jan 2023

Managed chat-based engagement for private creators across social media and subscription platforms. Maintained active conversations, improved response quality, and encouraged continued engagement. Used active listening and emotional text communication to understand subscriber needs and mood. Supported content promotion by answering questions, sharing offers, and guiding users toward purchases.