General Virtual Assistant

Jan 2026 - Present

Social Media Specialist (Chat Support)

Sep 2024 - Mar 2026

Assisted customers with telco customer service via Facebook and WhatsApp, managing chat support to resolve inquiries and improve customer satisfaction.

Travel Expert

May 2023 - Feb 2024

Acted as a personal travel agent for established passengers, booking first, business, and premium economy class tickets, ensuring personalized travel arrangements and customer satisfaction.

Social Media Virtual Assistant (Freelance)

Jan 2023 - May 2023

Created Instagram feed post designs, reels, and performed other graphic design tasks to enhance social media presence and engagement.

SEO Specialist

Oct 2022 - Jan 2026

Performed on-page keyword research and off-page link-building campaigns including guest commenting and email outreach to improve website SEO and online presence.

Product Analyst/Virtual Assistant

Sep 2022 - Feb 2023

Managed client meetings, scheduling, data encoding, platform configuration, client data management, email management, scheduling, and product data analysis to support client success and operational efficiency.

Customer Experience Expert

May 2022 - Jul 2022

Handled phone, email, and chat channels, acting as liaison coordinating customers to appropriate departments for billing or live operations related to storage rent, ensuring smooth customer experience.

Technical Support Expert (SME 2)

Aug 2017 - May 2022

Provided Tier 2 support for Google Hardware Care products including Chromecast, Pixel Buds, Pixelbook, Pixel Slate, Jacquard, and Google Clips, resolving technical issues and assisting customers to ensure product functionality and satisfaction.

Telco Sales/Customer Service Executive

May 2012 - Aug 2017

Handled back support tasks including processing orders, emails, and reports. Provided customer service for sales via web chat and email, supporting Virgin Mobile Australia customers with inquiries and transactions.

Hotel Reservation Sales Associate

Feb 2010 - May 2012

Assisted US customers with hotel reservations, managing inbound sales calls and booking processes to ensure customer satisfaction and efficient service delivery.