Support Ambassador

Mar 2025 - May 2025

Provided responsive, customer-focused support to a global user base, addressing inquiries related to reservations, payments, trust & safety, and platform navigation.

Initial Authorization Specialist

Sep 2024 - Mar 2025

Developed and managed prior authorization processes for medical products, streamlined workflows, ensured timely approvals, and fostered strong relationships with insurers to enhance patient care and compliance with healthcare regulations.

Customer Advisor

Apr 2023 - Jun 2024

Provided exceptional service to ticket purchasers by addressing inquiries, resolving issues, and utilizing effective communication methods to connect fans with live events. Delivered a seamless customer experience within Ticketmaster’s dynamic and supportive culture to ensure high satisfaction and engagement.

VP- Academics Office Assistant

Jul 2021 - Dec 2022

Assisted the Vice President of Academics with administrative duties, scheduling, and communication. Coordinated meetings, maintained records, and supported project management to ensure smooth operation of academic activities.