Subject Matter Expert

Nov 2024 - Jan 2026

Delivered real-time technical support to teammates, resolving complex production roadblocks and ensuring workflow continuity. Conducted root cause analyses to correct systemic errors and partnered with leaders to monitor KPIs. Provided coaching that improved SLA compliance and maintained data integrity.

Teammate

May 2024 - Nov 2024

Reviewed complex datasets to ensure metadata accuracy, enhancing platform searchability and usability. Managed multiple specialized workflows, consistently meeting productivity and quality standards.

Virtual Assistant

Mar 2019 - Mar 2021

Executed lead generation and market expansion strategies that increased revenue and client base. Managed high-value client accounts, building long-term partnerships through tailored solutions. Identified growth opportunities using market intelligence to strengthen competitive positioning.

Virtual Assistant

Aug 2013 - Feb 2019

Streamlined recruitment processes by screening and onboarding talent, improving team efficiency. Provided structured feedback and coaching to enhance performance. Led project briefings to align teams on objectives and timelines.

Customer Service Representative

Nov 2009 - Jul 2013

Resolved complex healthcare inquiries and claims disputes, improving provider satisfaction. Audited claims for accuracy, ensuring compliance and proper financial processing. Delivered clear guidance on complex policies, building trust and maintaining high satisfaction levels.