Kalvin
Details
English:
Fluent/Native
Wise, PayPal
Full-time
Not specified
Not specified
Not specified
No
Eastern Standard Time
(UTC-05:00)
Experiences
Assistant Trainer/Trainer
Jan 2026 - Present
Assisted and conducted training sessions for new chatters, enhancing team skills and performance.
Skills Learned
Chatter
Jun 2025 - Jan 2026
Provided chat support services, managing client interactions and contributing to service goals.
Skills Learned
Chatter
May 2025 - Jun 2025
Performed chat support duties, maintaining client engagement and communication.
Skills Learned
Chatter
Jul 2024 - May 2025
Engaged in chat support activities, managing communications and interactions with clients, contributing to model percentage earnings.
Skills Learned
Financial Specialist
Aug 2022 - Aug 2024
Managed financial specialist duties including customer account management, financial inquiries, and support services, working remotely to ensure client satisfaction.
Skills Learned
Customer Service Representative
May 2021 - Jun 2022
Provided customer service support for a travel agency account, handling client communications and resolving travel-related issues remotely.
Skills Learned
Customer Service Representative
Mar 2019 - Oct 2020
Delivered email and chat support for an airline account, resolving customer inquiries and issues remotely while maintaining high service standards.
Skills Learned
Subject Matter Expert/SME
Feb 2018 - Feb 2019
Provided expert knowledge and support to team members, improving service quality and operational efficiency through training and guidance.
Skills Learned
Taxi Dispatch Specialist
May 2016 - Feb 2019
Coordinated taxi dispatch operations, managing schedules and communications to ensure timely service delivery and customer satisfaction.
Skills Learned
Healthcare Specialist
Sep 2015 - May 2016
Handled healthcare-related customer service tasks, addressing client concerns and providing specialized support within the healthcare domain.
Skills Learned
Customer Service Representative
Sep 2015 - Feb 2019
Provided customer service support, handling inquiries and resolving issues. Specialized as Healthcare Specialist and Taxi Dispatch Specialist, managing healthcare-related queries and coordinating taxi dispatch operations. Served as Subject Matter Expert, offering guidance and expertise to team members.
Skills Learned
Part-time College Instructor
Jan 2013 - Dec 2014
Conducted college-level classes on a part-time basis, preparing instructional materials and assessing student performance.
Skills Learned
Full-Time High School Teacher
Jan 2013 - Dec 2014
Taught high school students full-time, delivering lessons and managing classroom activities to facilitate learning and student development.
Skills Learned