Virtual Assistant (Sales Team Lead/ Chatter Supervisor / Admin Support/Operation Team Support)

May 2019 - May 2026

Led daily team operations, ensuring productivity, efficiency, and achievement of sales and performance goals. Conducted coaching, training, and performance reviews to improve team results and customer satisfaction. Managed schedules, attendance, payroll tracking, and shift coverage to maintain smooth business operations.

Executive Assistant / Coordinator / Legal Admin

Jun 2016 - Jan 2019

Provided end-to-end support to the business owner in managing projects and ensuring successful execution. Handled emails, calls, client inquiries, calendar scheduling, and day-to-day administrative coordination. Prepared proposals, quotations, invoices, and assisted in payment tracking and follow-ups. Maintained accurate, organized, and secure documentation, records, and project files.

Call Center Customer Service

Feb 2013 - Apr 2016

Assisted customers with account-related concerns, troubleshooting issues, and resolving inquiries efficiently. Handled inbound calls to process bill payments for internet, phone, and other telecommunications services. Presented, promoted, and sold telecommunications products and services to both existing and prospective customers.