Front Office Manager

Jan 2024 - Present

Manage front office operations and respond to student and client inquiries. Provide in-person, phone, and email support. Schedule appointments and maintain accurate records. Apply counseling knowledge to handle sensitive concerns with empathy and confidentiality. Coordinate communication between departments and clients.

Hostess

Jan 2023 - Dec 2023

Welcomed and attended to guests ensuring positive first impressions. Managed reservations and seating arrangements. Resolved guest concerns professionally. Collaborated with service staff to maintain smooth operations.

Customer Service Representative (CSR)

Jan 2022 - Dec 2023

Handled high volumes of inbound and outbound customer calls. Assisted customers via live chat and email support. Resolved complaints and service issues efficiently. Maintained detailed customer records in CRM systems. Met response-time and quality targets in a fast-paced call center environment. Consistently received positive ratings and customer feedback.

Hostess

Jan 2019 - Dec 2021

Delivered high-quality guest service in a hospitality environment. Managed guest flow, reservations, and inquiries. Addressed guest concerns to maintain satisfaction standards. Supported front-of-house operations during peak hours.