LEGAL INTAKE SPECIALIST

Apr 2024 - Jun 2026

Handled inbound and outbound leads, calls, emails, and text follow-ups. Screened eligibility for Social Security Disability (SSDI, SSI) claims, managed retainer signing during calls, and followed up on unsigned packets. Documented intake information accurately and filed SSDI applications directly to SSA.GOV.

LEGAL INTAKE SPECIALIST

Nov 2022 - Mar 2024

Pre-screened potential clients for Mass Tort, Class Action, and Personal Injury lawsuits. Managed inbound, outbound, and email communications. Handled packet signing and follow-up to ensure client signatures during the same call.

CUSTOMER SERVICE ASSOCIATE II

Apr 2019 - Nov 2022

Handled general inquiries for orders and pre-orders, processed refunds and replacements, investigated fraudulent activities, identified concession-obsessed customers, processed deliveries using geolocation, and assisted drivers during deliveries.

TECHNICAL SUPPORT REP (TELSTRA)

Sep 2018 - Apr 2019

Provided billing, sales, and technical support for TV, internet, landline, and mobile phone services, resolving customer issues and inquiries.

TECHNICAL SUPPORT REP

Aug 2016 - Aug 2018

Handled billing, sales, and technical support for TV, internet, landline, and mobile phone concerns, assisting customers with technical issues and inquiries.

SALES AND TECHNICAL SUPPORT REPRESENTATIVE

Aug 2015 - Aug 2016

Provided customer service for order inquiries and device knowledge, pitched sales when needed, and upskilled to technical support to assist with device issues.