Customer Service Representative (Health Care Account) / Administrative Staff

Feb 2025 - Feb 2026

Provided support to patients regarding healthcare benefits, coverage, and insurance claims. Explained plan details including eligibility, co-pays, and deductibles clearly and empathetically. Managed inbound/outbound calls to resolve claims and verification issues. Maintained accurate documentation ensuring HIPAA compliance. Coordinated with providers and insurers to resolve claims effectively.

Administrative professional

Jan 2024 - Jul 2024

Provided administrative support for daily office operations, prepared and sent client billing statements, updated passbooks and handled bank transactions, answered phone calls, scheduled meetings, assisted visitors, maintained professional communication via phone and email, prepared payroll, payslips, and processed employee requests.