Human Resource Specialist

May 2023 - Present

Manage employee records and HR documentation, process employee and HR-related requests, prepare reports and maintain accurate employee data, provide support for HR programs and initiatives, manage time adjustment processing, and handle access provision via ServiceNow tickets.

Compliance Analyst

Apr 2021 - Apr 2023

Monitored compliance with internal policies, operational standards, and regulatory requirements. Conducted quality audits of customer interactions based on defined compliance scorecards and standards. Identified performance gaps and provided detailed feedback to agents for coaching and improvement.

Technical Support

Jan 2018 - Apr 2021

Guided customers through step-by-step solutions for system errors, connectivity issues, and application concerns. Performed basic system checks, account verification, and configuration support. Communicated technical information in a clear and user-friendly manner.