Administrative Assistant / Data Analyst

May 2024 - Jun 2025

Managed outbound communications to contractors for lead generation via phone and email. Analyzed organizational websites to extract and encode critical information into the system. Generated reports on lead status and managed daily project availability. Coordinated with clients via email to update vital system information.

Outbound Sales Agent

Jul 2023 - Nov 2023

Identified and qualified leads by analyzing business needs regarding payment processing and technology. Introduced services to potential clients through multi-channel outreach including calls, emails, and messaging.

Customer Service / Sales / Technical Support (Comcast West / Xfinity)

Jul 2019 - Oct 2022

Resolved complex technical issues related to internet connectivity, cable TV, and VoIP services. Managed high-volume escalations, determining when to dispatch field technicians. Recorded detailed problem resolutions and call summaries in the knowledge base.