Customer Support Representative (Healthcare Account)

Oct 2024 - Oct 2025

Handled 50+ daily inbound customer inquiries related to healthcare benefits, claims, and appointment scheduling, maintaining high accuracy and professionalism. Scheduled and coordinated appointments using CRM and internal systems, ensuring 100% data accuracy and HIPAA compliance. Documented and tracked customer interactions in CRM systems, improving follow-up efficiency and case resolution time.

Customer Support Representative

Oct 2023 - Oct 2024

Managed high-volume inbound and outbound calls for shipment tracking and delivery coordination, handling multiple customer requests daily. Provided real-time shipment updates and issue resolution, improving delivery transparency and customer trust. Maintained accurate shipment records using CRM and tracking systems, ensuring reliable data for operations.

Customer Support Representative (Technical Support)

Aug 2020 - May 2022

Provided technical support to international customers, diagnosing and resolving printer-related issues efficiently. Guided customers through step-by-step troubleshooting, improving first-call resolution rates. Documented technical cases in CRM systems, ensuring accurate tracking and faster issue resolution.