Email Support Representative

Jan 2026 - Present

Handled customer concerns through email support following Ticketmaster policies. Resolved issues related to orders, accounts, refunds, and event inquiries. Managed multiple tickets while meeting productivity and quality standards. Documented cases accurately using ticketing systems. Ensured customer satisfaction through clear and professional written communication.

Live Chat Support Representative

Jan 2026 - Present

Provided real-time customer support via live chat. Assisted customers with inquiries, troubleshooting, and account concerns. Handled multiple chats simultaneously while maintaining accuracy and professionalism. Followed company SOPs and customer service guidelines. Contributed to positive customer experience and retention.