Customer Service Coach/Supervisor

Aug 2025 - Jun 2026

Provided real-time floor support, conducted one-on-one coaching and feedback sessions, assisted with training and nesting, enforced policies and systems, and facilitated huddles and communications to maintain team performance and compliance.

Customer Service Associate Coach

Jun 2024 - Jul 2025

Monitoring performance and handling escalations to ensure quality customer service delivery. Provided coaching and support to associates to improve service standards and resolve complex customer issues effectively.

Customer Service Representative

May 2021 - May 2024

Answered questions about company products and services, processed orders and transactions, resolved issues and technical problems, delivered information about offerings, provided proactive customer outreach, and handled customer complaints to maintain satisfaction.

Customer Service Representative | Fraud Analyst

Sep 2018 - May 2021

Prevented and detected potential fraud across payment channels by reviewing customer accounts, monitoring debit card fraud alerts, identifying fraud patterns in high-risk countries and merchants, verifying activities through outbound calls, and sending fraud alert emails to customers.

Customer Service Representative

Nov 2016 - Jan 2018

Provided support to customers facing issues with company products or services, troubleshot problems, and maintained customer satisfaction and retention through effective communication and problem resolution.