Bill Processor Level 1

Jun 2023 - Present

Reviewed bills to determine eligibility for processing and validated data accuracy. Responsible for reviewing and routing retrospective physical medicine bills. Evaluated and confirmed compensability and eligibility to ensure compliance with company, state, and client guidelines. Made outbound calls to providers and clients to verify patient bills.

Tax Amendments Specialist/ Payroll Specialist (Financial Account - Payroll Process)

Sep 2021 - Jun 2023

Prepared and filed amended tax returns and paid additional taxes based on Workday adjustments and OSV mass events. Ensured filing and payment compliance for U.S. taxes/wages. Researched original tax filings and prior period adjustments. Processed payroll corrections and amendments. Handled inbound/outbound calls, chats, and emails. Assisted with quarterly and annual reporting requirements.

Customer Service Representative (Food Delivery Campaign)

Sep 2018 - Jan 2019

Provided phone support for a food delivery app. Assisted customers with questions or problems related to orders, delivery, or payment. Delivered customer service via inbound and outbound calls, chat, and email.

Customer Service Representative (US Telco Account)

Dec 2017 - Sep 2018

Maintained customer accounts and recorded account information. Informed customers of promotions and deals. Processed payments and refunds, providing customer support for US telecommunications services.

Reservation Agent

Jan 2015 - May 2016

Made reservations based on customer requirements and budgets. Checked availability of accommodations and transportation. Planned travel itineraries and suggested local attractions. Processed payments and sent confirmations. Resolved booking issues, promoted services, answered customer questions, and supported reservation amendments or cancellations.