TikTok Shop Affiliate & Community Manager

Nov 2024 - Mar 2026

Developed and executed TikTok Shop affiliate and creator strategies to drive product discovery, traffic, and revenue growth. Identified, recruited, onboarded, and managed TikTok creators and affiliates, expanding the affiliate ecosystem and strengthening creator partnerships. Managed day-to-day communication with affiliates through TikTok, email, Discord, and other platforms.

Digital Account Manager (Project-Based)

May 2021 - Mar 2023

Led client discovery sessions to understand business objectives and define digital marketing goals. Developed and coordinated digital strategies supporting acquisition, engagement, and online visibility. Oversaw clients’ online presence and identified improvement areas across content and social media. Presented social media strategies and conducted client training.

Influencer Relationship Manager (Project-Based)

Jul 2018 - Feb 2020

Identified, evaluated, and secured influencer partnerships aligned with brand and marketing objectives. Supported development of influencer marketing strategies including action plans, workflows, content guidelines, and campaign timelines. Managed influencer coordination, deliverables, and campaign execution ensuring brand alignment.

Operations Team Lead

Jun 2016 - Jan 2018

Allocated workloads and schedules based on team capacity, skill level, and business demand. Implemented operational initiatives ensuring team compliance. Monitored individual and team performance, providing feedback and updates. Ensured timely task completion meeting quality and safety standards. Managed staffing coverage during peak periods including sickness and leave planning.

Sales and Marketing Supervisor

Jun 2015 - Mar 2016

Built and maintained relationships with clients, media partners, and stakeholders. Identified client needs and proposed advertising and PR strategies aligned with business goals. Sold advertising space across print and media platforms through consultative selling and negotiation. Presented readership data and performance insights to support sales proposals.

Telesales & Collection Specialist – Outbound (Retention)

Nov 2011 - Mar 2015

Retained customers by identifying concerns and providing appropriate solutions aligned with customer needs. Educated customers on plan benefits to improve retention and satisfaction. Consistently exceeded daily sales and collection targets while maintaining service quality. Handled billing inquiries and educated customers to prevent service restrictions.

Customer Service Representative – Inbound

Nov 2009 - Aug 2011

Assisted customers with billing inquiries, account updates, and service information. Provided basic troubleshooting support and communicated company promotions clearly. Maintained concise, clear, and professional communication in high-volume environments. Consistently delivered positive customer experiences by exceeding standard service expectations.