Customer Service Representative

Mar 2015 - Jun 2015

Managed a high-volume Telco Account, resolving inbound inquiries regarding service activations and complex billing disputes. Consistently met Quality Assurance (QA) standards by providing accurate solutions and professional service.

Customer Service Representative

Jul 2014 - Aug 2014

Provided real-time technical troubleshooting and account management for a major Telecommunications client. Maintained precise data integrity by accurately logging customer interactions and resolutions within the CRM.

Customer Care Associate

Feb 2013 - Jul 2013

Delivered specialized support for Prepaid Debit Card users, ensuring the secure and confidential handling of financial data. Conducted identity verification and assisted users with transaction inquiries and card activations.

Customer Service Representative

Jun 2011 - Sep 2012

Focused on achieving First Call Resolution (FCR) for a Telco Account, minimizing customer effort and repeat calls. Recognized for dependability and the ability to maintain a positive customer experience in a fast-paced environment.

Customer Service Representative

Feb 2010 - Feb 2010

Successfully completed intensive product-specific training and participated in live nesting for a Telco Account.

Collections Specialist

Aug 2008 - Jan 2009

Negotiated payment plans for delinquent accounts while strictly adhering to professional compliance guidelines. Utilized persuasive communication and empathy to meet and exceed monthly recovery targets.