Prior Authorization Associate

Nov 2024 - May 2026

Handled prior authorization processes, ensuring timely and accurate approvals for client services. Coordinated with healthcare providers and insurance companies to facilitate service authorizations, maintaining compliance with company policies and regulatory requirements.

Associate Member Services Email and chat support

Mar 2024 - Nov 2024

Provided email and chat support to members, addressing inquiries and resolving issues efficiently. Maintained high customer satisfaction by delivering timely and accurate information while adhering to company guidelines.

Content Moderator Representative

Jan 2023 - Mar 2024

Monitored and reviewed user-generated content to ensure compliance with community guidelines and policies. Identified and removed inappropriate or harmful content, contributing to a safe and positive online environment.

Customer Service / Email Support

Aug 2022 - Jan 2023

Provided customer service and email support, resolving client issues and answering inquiries. Maintained detailed records of customer interactions and ensured follow-up for unresolved issues to enhance customer satisfaction.

Customer Service / Email Support

Sep 2020 - Feb 2022

Delivered customer service and email support, managing high volumes of customer requests. Assisted clients with product information, troubleshooting, and issue resolution while maintaining service quality standards.

Customer Service Representative

Sep 2019 - Mar 2020

Handled inbound customer calls, providing assistance and resolving complaints. Ensured customer satisfaction through effective communication and problem-solving skills, contributing to team performance goals.