Remote Chat Moderator

May 2025 - Jul 2025

Monitored live chat rooms to ensure compliance with community rules and platform policies. Maintained an interesting, respectful, and welcoming chat environment for all users. Managed multiple chat sessions simultaneously while maintaining focus and accuracy. Ensured user confidentiality and handled sensitive information responsibly.

Customer Service Agent

Aug 2024 - Present

Handled customer inquiries related to delivery and billing issues. Processed client data and transactions while maintaining compliance with company policies and data protection standards. Collaborated with internal teams to investigate and resolve billing issues efficiently. Monitored customer feedback and generated daily performance and issue-resolution reports for management.

Freelance Content Writer

Jan 2024 - Aug 2024

Produced SEO-optimized content for diverse clients across tech, health, finance, and lifestyle industries. Conducted detailed research and ensured factual accuracy and compliance with client guidelines. Maintained clear communication, addressed feedback promptly, and delivered projects before deadlines. Applied analytical and organizational skills to manage multiple client accounts concurrently.