Support Ambassador

Oct 2024 - Apr 2025

Provided customer support and assistance, addressing client inquiries and resolving issues to ensure customer satisfaction and retention. Maintained communication channels and collaborated with team members to improve service quality.

Technical Support Representative

Nov 2023 - Jul 2024

Delivered technical support to customers by troubleshooting and resolving hardware and software issues. Assisted clients in understanding product functionalities and provided solutions to technical problems, enhancing user experience.

Customer Service Representative

Nov 2022 - Jul 2023

Handled customer inquiries and complaints, provided product information, and ensured customer satisfaction through effective communication and problem-solving. Supported sales and service teams by managing client relationships.

Machine Operator

Oct 2019 - Mar 2020

Operated machinery in a manufacturing environment, ensuring production efficiency and quality control. Monitored equipment performance, performed routine maintenance, and adhered to safety protocols to maintain a safe workplace.