Medical VA (Patient coordinator)

Jan 2025 - Dec 2026

Conducted high-volume outbound cold calls to prospective patients to introduce telehealth services and assess interest. Identified disqualifying medical conditions, medication, and service requests based on established protocols. Collaborated with clinical and administrative teams to ensure accurate patient routing and efficient service delivery.

Chat sales support

Jan 2024 - Dec 2024

Assisted content creators in selling their products through chat-based support. Engaged with clients to encourage repeat purchases and build long-term customer loyalty. Maintained strong relationships with customers to support retention and platform growth.

Real Time Analyst

Jan 2023 - Dec 2023

Created daily, weekly, and monthly reports for leadership visibility. Analyzed real-time data to secure operations’ targets and goals. Managed productivity of over 1300 individuals throughout the day.

Customer Service Representative

Feb 2022 - Dec 2022

Provided customer service support, handling inquiries and resolving issues to ensure customer satisfaction.

Technical Support Advisor

Mar 2021 - Nov 2021

Provided efficient technical support to customers of a Canadian internet service provider, troubleshooting issues related to internet connectivity, email, and other services.

Customer Service Representative

Apr 2019 - Dec 2020

Provided excellent customer service experience for customers of an Australian electricity provider.

Technical Support Representative

Mar 2018 - Mar 2019

Provided technical support for hardware and software issues related to set-top boxes, remote controls, and mobile apps.