Legal Secretary (Trainee)

Jan 2026 - Mar 2026

Assisted with document preparation, filing, and record management. Handled confidential information with professionalism and discretion. Supported scheduling, correspondence, and office coordination. Strengthened administrative and organizational skills in a legal environment.

Night Agent / Team Lead – Reservations

Jan 2024 - Dec 2025

Supervised reservation operations and supported a team of agents. Managed bookings, cancellations, and guest inquiries efficiently. Resolved escalated customer issues while maintaining service standards. Prepared reports and assisted with administrative duties.

Receptionist / Customer Service Representative

Jan 2024 - Dec 2024

Acted as first point of contact, creating a welcoming client experience. Scheduled appointments and handled walk-in and phone inquiries. Managed front desk operations and maintained organized records.

Customer Service & Sales Representative (Contract)

Jan 2023 - Dec 2023

Delivered customer support while promoting products and services. Built strong relationships to drive repeat business. Met performance and sales targets consistently.

Customer Service Representative

Jan 2019 - Dec 2023

Managed high-volume calls and customer inquiries. Resolved complaints while meeting KPIs. Recognized for professionalism and communication skills.