Seasonal Account Support

Jan 2026 - Present

Performed basic troubleshooting through chat. Reset passwords and usernames. Sent emails regarding problem diagnostics.

Appointment Setter/Lead Generation

Feb 2023 - Present

Responsible for contacting potential customers and scheduling appointments. Prospected leads from Zoominfo. Made outbound calls for eligible leads. Cold called possible leads. Appointment setting and lead generation.

CSR Outbound Caller

Feb 2023 - May 2024

Performed outbound calling. Set appointments for desired dates of clients.

CSR

May 2021 - Mar 2022

Answered inbound calls in a timely and friendly manner. Evaluated problems and complaints of clients and provided proper solutions. Upsold products and services. Boosted customer loyalty by offering proper experience over the phone.